Frequently Asked Questions

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1. What type of files can I SEND to Prisma Printing?
You may send .jpg, .jpeg, .psd, .tif, .tiff, .eps, .ai, .cdr, .pdf, and .png.
We recommend saving as a .PDF.
We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turnaround. Remember to add crop marks and flatten your files before uploading.
2. What color mode should my files be?
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
You should always start and finish your designs in CMYK color mode.
3. What resolution should my file be?
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turnaround.
We only accept 300 dpi files and no less.
4. How should I set up my bleed and crop marks?
Bleed must extend further than the cut line. Using our Templates can help visualize this. Please keep all text and anything you do not want cut at least .125" away from the cut line.
When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
5. Does Prisma Printing accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly. We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
6. How should I set up my file for proper rotation?
When one side reads different than the other, you should align the file how you want them printed before you send the files. For files not properly set up, Prisma Printing will use best judgment and will not be resposible for improper rotation.
7. How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file. To prevent this, never use shadows, glows, or any other transparency, image or otherwise, on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
8. Should I send a proof or sample file?
When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed. We are not responsible for these kind of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.
9. What is overprint, and how can it ruin my file?
Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.
10. Can I submit multiple files in one document?
No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file. Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.
11. How should I set up a Spot UV job?
When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed. Use 100% K to indicate where you would like the UV. White will indicate no UV.
12. How can I set up a file for silver ink?
Silver ink files must be sent in a vector format. You must use a vector program, like Illustrator or Indesign, to call out the object you want in silver ink. To indicate the silver ink, you must set the object color to Pantone® 877 C. Any other color will not be accepted as silver. Also, labeling the layer as "silver mask" or "silver" will not qualify your file. Remember, silver is a spot color and transparencies like drop shadows should be avoided.
13. How can I make sure my blues do not come out purple?
When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple. Example: C-100 M-70 Y-0 k-0
14. How do I get a grayscale image in a CMYK document?
Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow. Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other then K in your grayscale image, there is a chance that the color will vary.
To eliminate all values other then K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
15. What is rich black and how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recomend using C 60 M 40 Y 40 K 100, this will give you a deep, dark, rich black.
16. What is banding?
Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.